Contact Support

For product support, account questions, billing, refunds, feedback, or privacy and deletion requests, email our monitored support address. Support is for the adult parent or guardian who manages the account.

What to include

Briefly describe what happened, what you expected, and whether the issue is with the website or Chrome extension. For a billing request, include the approximate purchase or renewal date and the action you are requesting. We will guide you through any account verification needed before making changes. Sending an email does not by itself authorize access to an account or changes to it.

Do not email passwords, sign-in or recovery codes, full card numbers, or a child's private information. Share only the details needed for your request. This page does not upload diagnostic logs; if troubleshooting needs diagnostics, support will explain what is needed first.

Subscription help

To stop renewal, sign in to My Account, choose the subscription cancellation option, and complete the Stripe confirmation before your next renewal. Cancellation takes effect at the end of the current paid period, with no automatic proration or refund for unused time. Email us if you cannot access the cancellation option. Uninstalling the extension or signing out does not cancel your subscription.

Plan changes are handled by support and take effect at renewal unless we confirm another arrangement. For a full goodwill refund, contact us within 14 days of your initial purchase or within seven days of a renewal. We review requests to verify the purchase and check for abuse. Outside those windows, a refund is not promised; refunds required by law remain available. See our Terms of Service for the full policy.

Privacy and account deletion

The deletion option in Settings is available for supported accounts. Paid accounts, accounts with billing history, and other blocked or complex requests require support review. A deletion request is not confirmation that renewal has stopped or that data has been erased. Cancel renewal through My Account and contact us to coordinate paid account closure. We will verify your authority, explain available next steps, and identify any records that must be retained. Read our Privacy Policy for data-handling details.

When to expect a reply

• Initial response: within one business day.
• Ordinary requests: resolution within three business days.
• Complex billing or deletion requests: resolution within ten business days.

These are service targets, not guaranteed deadlines. Some requests need additional verification, provider processing, or investigation; we will explain the next steps if more time is needed. Any response period required by applicable law still applies.